Cookie Policy

1. Identification Data and Owner

In compliance with Law 34/2002, on Information Society Services and Electronic Commerce (LSSI-CE):

Owner: Bodegas y Viñedos Mainetes, S.L.
Tax ID (NIF/CIF): B02365898
Registered office: C/ Concepción, 11, 5º Izqda., 02002 Albacete, Spain
Establishment: Hotel Spa Enoturismo Mainetes, Paraje Mainetes, Fuente-Álamo (Albacete), Castilla-La Mancha, Spain
Phone numbers: +34 967 104 102 / +34 615 404 662
Email address: hotel@enoturismomainetes.com
Domain name: enoturismomainetes.com
Commercial Register details: Mercantile Registry of Albacete, Volume 773, Book 537, Folio 175, Sheet AB-13335.
Tourist Establishment Registration Number (Junta de Comunidades de Castilla-La Mancha):02011110040
Category: Rural Hotel, 3-star Wine Tourism Hotel category

2. Purpose and Acceptance

These Conditions regulate the booking of accommodation, dining, spa, and wine tourism experience services offered by Hotel Enoturismo Mainetes through its website.

Making a reservation implies reading and expressly accepting these Conditions in full. Before completing the payment, the customer must check the corresponding acceptance box. Formalizing the booking is not possible without this acceptance.

We recommend saving or printing a copy of these Conditions at the time of booking.

3. Booking Channel

Hotel Enoturismo Mainetes sells its services exclusively through direct booking: official website, phone, and email. We do not operate through online travel agencies or intermediaries. Any offer regarding our establishment published on a third-party portal is unauthorized by us and generates no obligation for the hotel.

4. Arrival Days and Availability

Essential Information Prior to Booking

The hotel allows guest arrivals only from Friday to Sunday. Checking in on weekdays from Monday to Thursday is not possible, except for express exceptions communicated by the hotel such as national holidays, Easter week, etc.

This limitation also applies to experiences that include an overnight stay. The availability calendar in the booking engine exclusively displays bookable dates.

5. Minimum Stay

The minimum stay is one night. On certain specific dates, the hotel may set a higher minimum stay, which will always be indicated in the booking engine prior to completing the purchase.

6. Prices, Taxes, and Excluded Services

All prices are shown in euros (€) and include VAT at the current legal rate.
The base rate corresponds to accommodation only.
The price displayed in the booking summary prior to payment is the final and total price to be paid for the selected items.

Services not included in the base rate (can be booked separately, at the time of reservation or at the hotel, subject to availability):

Service	Price
Organic homemade breakfast	€15 per person
Seasonal Spa Circuit (June–September)	€30 per person
Private Sensations Circuit (Jacuzzi + Roman Thermae)	€30 per person
Baby cot	€20 per night
Pet (up to 15 kg)	€30 per night
Tasting menu	€40 per person

Relax Mainetes Treatments and Massages (individual service, subject to prior reservation and therapist availability):

Treatment	Duration	Price
Winetherapy — grape seed exfoliation + winetherapy bath + grape seed massage	60 min	€90
Cavatherapy — grape seed exfoliation + cavatherapy bath + grape seed massage	60 min	€90
Cherrytherapy — cherry exfoliation + cherry salt bath + cherry oil massage	60 min	€90
Chocolatetherapy — cocoa exfoliation + chocolate massage + chocolate wrap	60 min	€90
Regenerating Facial — cleansing + exfoliation + facial massage	60 min	€80
Relaxing Massage	30 min	€45
Deep Tissue / Decontracting Massage	30 min	€45
Tired Legs Massage	30 min	€45
Aromatherapy Massage	30 min	€45
Basalt Hot Stone Massage	45 min	€65

Unless expressly stated otherwise in the treatment description, prices are per person and do not include access to the spa circuit, which is booked separately.

Prices for additional services are subject to change. The applicable price will always be the current rate displayed at the time of booking.

7. Payment Methods and Advance Payment

Payment is processed via credit or debit card through the secure Stripe payment gateway. Card details are transmitted directly and encrypted to the payment provider; the hotel never stores full card details at any time.

To confirm the booking, advance payment of 100% of the total amount is required at the time of reservation. The booking is not considered formalized until payment has been authorized and the customer receives a confirmation email containing their reservation number.

If payment is declined or not completed, the reservation will be automatically canceled without prior notice.

8. Cancellation and Modification Policy

8.1. Cancellation

Reservations are non-refundable. Once the reservation is confirmed and paid, the amount paid will not be refunded in the event of cancellation by the customer, regardless of when the cancellation occurs.

This condition is clearly and prominently communicated prior to payment, and its express acceptance is required to complete the reservation.

8.2. Date Modifications

As an alternative to cancellation, the customer may request a date change free of charge under the following conditions:

The request must be made at least 7 days in advance of the scheduled arrival date.
The change is subject to hotel availability and to the arrival days indicated in Clause 4.
The new dates must fall within 6 months following the original arrival date.
If the new date carries a higher rate, the customer must pay the difference. If the rate is lower, no refund or credit balance will be generated.
Only one date change per reservation is allowed.

Modification requests must be submitted in writing to hotel@enoturismomainetes.com indicating the reservation number.

8.3. No-Show and Early Departure

Failure to show up on the arrival date, or early departure from the establishment, does not entitle the customer to any refund or compensation for unused nights.

8.4. Cancellation by the Hotel

If due to force majeure or severe technical circumstances the hotel is unable to provide the booked service, the customer will be offered a full refund of the amounts paid or the rescheduling of the reservation to alternative dates, at the customer’s choice. The hotel’s liability will be limited to the amount paid for the reservation.

9. Right of Withdrawal

In accordance with Article 103(l) of Royal Legislative Decree 1/2007 (Revised Text of the General Law for the Defense of Consumers and Users), the 14-day right of withdrawal does not apply to contracts for accommodation services other than for residential purposes, transport of goods, car rental, catering, or services related to leisure activities, if the contract provides for a specific date or period of performance.

Consequently, reservations for accommodation, restaurant, spa, and experiences on specific dates are governed exclusively by the cancellation policy in Clause 8.

10. Arrival, Departure, and Guest Registration

Check-in: from 4:00 PM
Check-out: until 12:00 PM

Arrivals outside reception hours must be communicated to the hotel in advance.

In compliance with Royal Decree 933/2021, the hotel is required to register the personal data of all guests over 14 years of age and report them to competent authorities. At check-in, guests must present a valid ID card, passport, or residence permit for all occupants. Refusal to provide these details prevents the provision of the service without entitlement to a refund.

11. Occupancy and Capacity

Each room has a specific maximum capacity indicated during the booking process. Accommodation of a number of guests exceeding the booked capacity is not permitted. The presence of undeclared occupants may result in the charge of the corresponding surcharge or termination of the contract without right to a refund.

12. Children and Cots

Children of all ages are welcome. Baby cots are available upon request, subject to availability, at a cost of €20 per night. Minors must be accompanied and supervised by a responsible adult at all times, especially in the spa area, swimming pool, and outdoor areas.

13. Pets

Pets weighing up to 15 kg are allowed for a surcharge of €30 per night, provided the breed and size are communicated at the time of booking.

Admission conditions:

Animals are not permitted in the restaurant, spa area, or winery.
Pets must not be left unattended in the room.
The owner is liable for any damage caused by their pet to facilities or third parties.

A maximum of two pets per room is permitted.

14. Establishment Rules

Smoking is strictly prohibited inside the establishment in compliance with Law 28/2005. Designated outdoor areas are available.
Guests are requested to respect the peace and quiet of other guests, particularly during night hours.
Access to the spa and winery is subject to specific schedules and conditions communicated at reception.
The hotel reserves the right of admission and may request any person breaching these rules or disturbing coexistence to leave the premises, without entitlement to a refund.

15. Wine Tourism Experiences, Restaurant, Spa, and Treatments

15.1. Wine Tourism Experiences and Restaurant

All experiences require prior reservation within the timeframe specified in each experience details sheet.
Certain experiences are subject to a minimum and maximum number of participants. If the minimum is not reached, the hotel may propose an alternative date or fully refund the amount paid.
Experiences including overnight stays are subject to the arrival days constraint stated in Clause 4.
Experiences involve activities linked to wine consumption and are reserved for guests aged 18 and older. Proof of age may be requested.
Cancellation and date modification conditions for experiences follow Clause 8.
The tasting menu and restaurant services are subject to advance booking and availability.

15.2. Spa Circuit

Access to the spa circuit is booked separately and is subject to prior reservation and capacity limits.
The Seasonal Spa Circuit operates exclusively from June to September. The Jacuzzi + Roman Thermae (private room for two) is available year-round.
The hotel may temporarily close the thermal area for maintenance, hygiene, or safety reasons. In such cases, an alternative time slot or a refund for this specific service will be offered.
Flip-flops, swim caps, and swimwear are mandatory, as well as complying with usage rules displayed on-site.
Minimum access age: 16 years old

15.3. Treatments and Massages (Relax Mainetes)

Treatments and massages require prior reservation specifying date and time, and are subject to therapist availability. Requests made through the website are not confirmed until the hotel communicates the assigned time slot.
Guests are advised to arrive 10 minutes before the booked time. Late arrivals will reduce treatment duration without entitlement to a price reduction or session extension.
Health Declaration. Prior to receiving any treatment, the guest must inform the therapist of any relevant medical conditions: pregnancy, high blood pressure or cardiovascular issues, thrombosis or circulatory problems, diabetes, epilepsy, recent injuries or surgeries, skin disorders, ongoing oncological treatments, and allergies or intolerances, paying special attention to treatments based on grape, cherry, cocoa/chocolate, and essential oils.
The therapist may advise against, modify, or stop a treatment for safety reasons. If contraindications are identified prior to starting, an alternative treatment or refund will be offered.
The hotel assumes no liability for consequences resulting from the omission or concealment of relevant medical information by the customer.
Treatments are wellness and relaxation services with no therapeutic, diagnostic, or medical purpose, and in no way replace healthcare treatment.
Minimum age for treatments and massages: 18 years old, unless express authorization is granted by the hotel and a responsible adult is present.
Treatment Cancellation: As a specific time slot and professional are reserved exclusively, cancellations or time changes must be communicated at least 1 hour in advance. After this period, or in case of no-show, the full treatment amount will be charged.

Gift Vouchers: experience vouchers are valid for 12 months from the date of issue, redeemable upon reservation and subject to availability, transferable to another person, and non-refundable for cash. Upon expiration of the validity period without redemption, the voucher loses its validity.

16. Events and Celebrations

Weddings, celebrations, and corporate events are not governed by these Conditions. They are formalized via a specific, customized contract between the customer and the establishment, detailing budget, payment schedule, deposits, cancellation deadlines, and applicable penalties.

Website forms regarding events serve purely as requests for information or quotes and do not constitute a reservation or contractual obligation.

17. Liability

The hotel is responsible for the proper provision of booked services under terms established by current legislation.

The hotel is not liable for:

Valuables not deposited in the safe, when available.
Damages arising from improper use of facilities, particularly the spa and outdoor areas.
Non-performance resulting from force majeure (extreme weather events, utility outages, government decisions, or other circumstances beyond the establishment’s control).

18. Complaints and Dispute Resolution

The establishment maintains official complaint forms from the Junta de Comunidades de Castilla-La Mancha available to guests.

Complaints may also be submitted to hotel@enoturismomainetes.com, and we commit to responding within a maximum period of one month.

Customers may contact consumer protection services in their Autonomous Community or the Consumer Arbitration System.

Data Protection

Personal data provided during the booking process will be processed by Bodegas y Viñedos Mainetes, S.L. for the purpose of managing the reservation, providing contracted services, and fulfilling legal obligations, pursuant to Regulation (EU) 2016/679 (GDPR) and Organic Law 3/2018 (LOPDGDD).

You can view complete details and exercise your rights as indicated in our Privacy Policy.

20. Applicable Law and Jurisdiction

These Conditions are governed by Spanish law. For the resolution of any dispute, jurisdiction shall belong to the courts and tribunals determined by applicable consumer law, which in the case of consumers corresponds to the consumer’s domicile.

21. Modification of Conditions

The hotel reserves the right to modify these Conditions. The conditions applicable to each reservation will be those in force and accepted at the time of formalization.